Synthetic data, shaped after a European delivery-integration platform, with a UAE arm Canon Ops
World clock Fri 22:00:00 BST paused · 20×

Tonight · Friday · dinner shift 18:00-22:00 BST

55 incidents: 50 handled without a person (8 of them are drafts a person still sends), 5 sent to a person (3 still waiting), 0 declined.

playback
22:00:00 · 100% of shift
All markets · EUR Belgium · EURUK · GBPSpain · EURUAE · AED
Incidents55
Handled without a person508 of them are drafts a person still sends
Sent to a person53 still waiting
Declined0
Orders affected1,006GBP 21,238.30 at stake
Model cost tonightGBP 0.0055 incidents

Handover

what the next shift should read
  • 19:58 Deliveroo · UK: 1,965 stores, GBP 19,353.98 at stake (projected if nothing is done: 911.7 orders expected in 20 min on Deliveroo (129 arrived)). Drafted, a person still sends it: outbox draft (escalation to Deliveroo).
  • 20:43 Kimchi Noodle Bar · City Centre: PUT /stores/0d796b37/status offline waits for a person, GBP 82.02 at stake (projected if nothing is done: 3.2 orders an hour on Deliveroo at this store). Why not automatic: set_store_status is tier 2 (ask first) in the policy.
  • 21:43 Dirty Burger Co. · City Centre: outbox draft (escalation to Oracle) waits for a person, GBP 46.40 at stake (3 of 3 orders failed in the last hour). Why not automatic: open_partner_escalation with Oracle needs a person (policy: ask first).
  • 21:58 Forno Genova Express · Kilburn: PUT /stores/cc815762/status offline waits for a person, GBP 93.29 at stake (3 of 3 orders failed in the last hour). Why not automatic: set_store_status is tier 2 (ask first) in the policy.

Every decision tonight, newest first

62 ledger entries Open in the ledger
#BSTStore / subjectKindAction and what happenedTierStatus At stake, GBP
928 21:58:30
Forno Genova Express · Kilburn
GB · store cc815762 · Zonal iServe 6.5
 failing_integration
PUT /stores/cc815762/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 waiting 93.29
926 21:57:00
Dirty Burger Co. · City Centre
GB · store 8e692cd8
 pos_link_down
internal: POS relay re-send ×1 store=8e692cd8 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 8e692cd8.
 T0 done 15.10
925 21:57:00
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
internal: POS relay re-send ×3 store=62bd8d50 (batch, keyed by each uniqueorderid)
Re-sent 3 orders to the POS at store 62bd8d50.
 T0 done 20.64
918 21:51:30
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
internal: POS relay re-send ×1 store=62bd8d50 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 62bd8d50.
 T0 done 24.74
917 21:51:30
Dirty Burger Co. · City Centre
GB · store 8e692cd8
 pos_link_down
internal: POS relay re-send ×1 store=8e692cd8 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 8e692cd8.
 T0 done 6.45
911 21:46:00
Dirty Burger Co. · City Centre
GB · store 8e692cd8
 pos_link_down
internal: POS relay re-send ×1 store=8e692cd8 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 8e692cd8.
 T0 done 27.55
910 21:44:30
Forno Genova Express · Kilburn
GB · store cc815762 · order 48866557 · Deliveroo
 stuck_order
internal: POS relay re-send uniqueorderid=1837572947 order=48866557 (retry 1/3)
Order 48866557 re-sent to the POS (try 1).
 T0 done 6.35
909 21:43:30
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
internal: POS relay re-send ×2 store=62bd8d50 (batch, keyed by each uniqueorderid)
Re-sent 2 orders to the POS at store 62bd8d50.
 T0 done 31.20
908 21:43:30
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
POST /integrations/10409/token/refresh
Square token renewed until Tue 22:07 (in 60 days).
 T0 done 31.20
907 21:43:30
Dirty Burger Co. · City Centre
GB · store 8e692cd8 · Oracle Simphony 19.5.1
 failing_integration
internal: outbox draft (escalation to Oracle)
Needs a person: open_partner_escalation with Oracle needs a person (policy: ask first). · on-call notified (draft)
 T2 waiting 46.40
904 21:43:00
Forno Genova Express · Kilburn
GB · store cc815762 · Zonal iServe 6.5 · on #891
 failing_integration
PUT /stores/cc815762/status offline
commercial call; menu fix is cheaper [scripted ops responses (synthetic)]
 T2 rejected 155.48
899 21:39:00
Black Diner · Wimbledon
GB · store d2dfcbf3 · order 48860463 · Deliveroo
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store d2dfcbf3)
Logistics ticket to Deliveroo support and an FYI to Black Diner – Wimbledon are in the outbox.
 T1 done 19.90
897 21:38:00
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
internal: POS relay re-send ×1 store=62bd8d50 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 62bd8d50.
 T0 done 20.65
896 21:37:30
Honey Cluck · Shoreditch
GB · store 83db4f8c · Lightspeed 5.15.0
 pos_token_expiring
POST /integrations/15313/token/refresh
Lightspeed token renewed until Sun 23:07 (in 30 days).
 T0 done 29.66
893 21:32:30
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
internal: POS relay re-send ×3 store=62bd8d50 (batch, keyed by each uniqueorderid)
Re-sent 3 orders to the POS at store 62bd8d50.
 T0 done 47.39
891 21:32:00
Forno Genova Express · Kilburn
GB · store cc815762 · Zonal iServe 6.5
 failing_integration
PUT /stores/cc815762/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 decided 155.48
888 21:30:30
Forno Genova Express · Kilburn
GB · store cc815762
 pos_link_down
internal: POS relay re-send ×1 store=cc815762 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store cc815762.
 T0 done 48.55
885 21:27:00
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
internal: POS relay re-send ×1 store=62bd8d50 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 62bd8d50.
 T0 done 23.00
882 21:25:30
Ghassan Mezze House · Salford Quays
GB · store bb354e06
 overloaded_branch
PUT /stores/bb354e06/working-mode busyUntil=22:40
Store bb354e06: 2 channel(s) busy until 22:40.
 T0 done 17.70
876 21:23:00
Forno Genova Express · Kilburn
GB · store cc815762
 pos_link_down
internal: POS relay re-send ×1 store=cc815762 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store cc815762.
 T0 done 46.30
875 21:21:30
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
internal: POS relay re-send ×3 store=62bd8d50 (batch, keyed by each uniqueorderid)
Re-sent 3 orders to the POS at store 62bd8d50.
 T0 done 63.04
873 21:19:30
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50 · Square Thu (757 days ago)
 failing_integration
internal: outbox draft (whatsapp to store 62bd8d50)
whatsapp draft for Royal Lucknow Spice Kitchen – Wimbledon is in the outbox.
 T1 done 55.62
869 21:16:30
Royal Thalassery Curry House · City Centre
GB · store 9f3268f4
 overloaded_branch
PUT /stores/9f3268f4/working-mode busyUntil=22:31
Store 9f3268f4: 3 channel(s) busy until 22:31.
 T0 done 40.89
868 21:16:00
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50
 pos_link_down
internal: POS relay re-send ×1 store=62bd8d50 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 62bd8d50.
 T0 done 10.10
861 21:10:00
Ghassan Mezze House · Salford Quays
GB · store bb354e06
 overloaded_branch
PUT /stores/bb354e06/working-mode busyUntil=22:25
Store bb354e06: 2 channel(s) busy until 22:25.
 T0 done 17.70
856 21:05:30
Saigon Wok · Notting Hill
GB · store 38a404a3
 menu_drift
POST /updateitemavailability store=38a404a3 item=9557 available=false
Item 9557 hidden on 3 channel(s) at store 38a404a3.
 T0 done 21.23
854 21:01:00
Royal Thalassery Curry House · City Centre
GB · store 9f3268f4
 overloaded_branch
PUT /stores/9f3268f4/working-mode busyUntil=22:16
Store 9f3268f4: 3 channel(s) busy until 22:16.
 T0 done 40.89
851 21:00:00
Dirty Burger Co. · City Centre
GB · store 8e692cd8
 pos_link_down
internal: POS relay re-send ×2 store=8e692cd8 (batch, keyed by each uniqueorderid)
Re-sent 2 orders to the POS at store 8e692cd8.
 T0 done 19.05
848 20:56:30
Daily Fuel · Hammersmith
GB · store 5bc62f47 · Zonal iServe 6.5
 pos_token_expiring
POST /integrations/14151/token/refresh
Zonal token renewed until Sun 22:26 (in 30 days).
 T0 done 23.35
847 20:55:00
Tiger Kitchen · Clapham
GB · store 65eba9c7 · order 48851845 · Deliveroo
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store 65eba9c7)
Logistics ticket to Deliveroo support and an FYI to Tiger Kitchen – Clapham are in the outbox.
 T1 done 38.35
846 20:54:30
Ghassan Mezze House · Salford Quays
GB · store bb354e06
 overloaded_branch
PUT /stores/bb354e06/working-mode busyUntil=22:09
Store bb354e06: 2 channel(s) busy until 22:09.
 T0 done 17.70
845 20:54:30
Dirty Burger Co. · City Centre
GB · store 8e692cd8
 pos_link_down
internal: POS relay re-send ×1 store=8e692cd8 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 8e692cd8.
 T0 done 21.25
843 20:54:00
Forno Genova Express · Kilburn
GB · store cc815762
 pos_link_down
internal: POS relay re-send ×1 store=cc815762 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store cc815762.
 T0 done 15.40
837 20:48:30
Forno Genova Express · Kilburn
GB · store cc815762
 pos_link_down
internal: POS relay re-send ×1 store=cc815762 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store cc815762.
 T0 done 22.60
835 20:47:00
Forno Genova Express · Kilburn
GB · store cc815762 · Zonal iServe 6.5 · on #826
 failing_integration
PUT /stores/cc815762/status offline
commercial call; menu fix is cheaper [scripted ops responses (synthetic)]
 T2 rejected 93.29
834 20:45:30
Royal Thalassery Curry House · City Centre
GB · store 9f3268f4
 overloaded_branch
PUT /stores/9f3268f4/working-mode busyUntil=22:00
Store 9f3268f4: 3 channel(s) busy until 22:00.
 T0 done 40.89
830 20:44:00
Dirty Burger Co. · City Centre
GB · store 8e692cd8
 pos_link_down
internal: POS relay re-send ×1 store=8e692cd8 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 8e692cd8.
 T0 done 14.50
829 20:43:30
Kimchi Noodle Bar · City Centre
GB · store 0d796b37
 overloaded_branch
PUT /stores/0d796b37/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 waiting 82.02
828 20:43:00
Forno Genova Express · Kilburn
GB · store cc815762
 pos_link_down
internal: POS relay re-send ×1 store=cc815762 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store cc815762.
 T0 done 41.40
826 20:42:00
Forno Genova Express · Kilburn
GB · store cc815762 · Zonal iServe 6.5
 failing_integration
PUT /stores/cc815762/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 decided 93.29
823 20:38:00
Royal Lucknow Spice Kitchen · Wimbledon
GB · store 62bd8d50 · Square Thu (757 days ago)
 pos_token_expiring
POST /integrations/10409/token/refresh
Square token renewed until Sun 22:07 (in 30 days).
 T0 done 106.98
820 20:33:30
Forno Genova Express · Kilburn
GB · store cc815762
 pos_link_down
internal: POS relay re-send ×1 store=cc815762 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store cc815762.
 T0 done 39.40
819 20:33:30
Forno Genova Express · Kilburn
GB · store cc815762
 pos_link_down
POST /integrations/14724/token/refresh
Zonal token renewed until Tue 20:28 (in 60 days).
 T0 done 39.40
811 20:28:00
Kimchi Noodle Bar · City Centre
GB · store 0d796b37
 overloaded_branch
PUT /stores/0d796b37/working-mode busyUntil=21:43
Store 0d796b37: 3 channel(s) busy until 21:43.
 T0 done 82.02
809 20:26:30
Dirty Burger Co. · City Centre
GB · store 8e692cd8
 pos_link_down
internal: POS relay re-send ×1 store=8e692cd8 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 8e692cd8.
 T0 done 6.20
807 20:22:00
Thrive Eats · Greenwich
GB · store fdcbfebc
 offline_printer
internal: outbox draft (whatsapp to store fdcbfebc)
whatsapp draft for Thrive Eats – KitchenBox Greenwich is in the outbox.
 T1 done 72.87
805 20:21:00
Dirty Burger Co. · City Centre
GB · store 8e692cd8
 pos_link_down
internal: POS relay re-send ×1 store=8e692cd8 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 8e692cd8.
 T0 done 10.40
803 20:18:00
Bottega Bari House · Notting Hill
GB · store a660705d · Lightspeed 5.15.1
 failing_integration
internal: outbox draft (whatsapp to store a660705d)
whatsapp draft for Bottega Bari House – Notting Hill is in the outbox.
 T1 done 98.81
796 20:12:30
Kimchi Noodle Bar · City Centre
GB · store 0d796b37
 overloaded_branch
PUT /stores/0d796b37/working-mode busyUntil=21:27
Store 0d796b37: 3 channel(s) busy until 21:27.
 T0 done 82.02
793 20:11:00
channel · UK
GB · stores listed · on #782
 aggregator_outage
internal: outage closed
recovered: 682 orders in the last 20 min against 911.7 expected (75%, above 70%); outage closed, 0 alarms were folded into it
 T0 done
787 20:04:30
Bottega Firenze · Wembley
GB · store dd9858f6
 overloaded_branch
PUT /stores/dd9858f6/working-mode busyUntil=21:19
Store dd9858f6: 2 channel(s) busy until 21:19.
 T0 done 57.35
782 19:58:30
Deliveroo · UK
GB · 1965 stores listed
 aggregator_outage
internal: outbox draft (escalation to Deliveroo)
Escalation to Deliveroo about GB drafted.
 T1 done 19,353.98

What it saw

Escalation to Deliveroo about GB drafted.

channel
Deliveroo
channel id
1
currency
GBP
days with data
6
drop ratio
0.15
expected orders
911.7
feed
service
last order at
Fri 20:41:16
market
GB
market id
2
orders at stake
911.7
orders in window
129
other channels expected
637.5
other channels orders
651

Decision

Definition
aggregator_outage v1
Incident
inc_52752ca4bc5e
Worker proposed
Deliveroo orders stopped in GB; the delivery app has to fix it.
Controller
Allowed: open_partner_escalation is tier 1 (do it and tell); within budget (0 of 30 actions this minute).
  • authority
  • conditions
  • cooldown
  • budget

Action

internal: outbox draft (escalation to Deliveroo)
T1 done GBP 19,353.98 at stake, projected if nothing is done: 911.7 orders expected in 20 min on Deliveroo (129 arrived)

Escalation to Deliveroo about GB drafted.

fieldbeforeafter
messagesnull[{'body': 'Deliveroo orders stopped in GB from Fri 20:38:30: 129 orders in 20 m…
Model
rules
Tokens
0 in · 0 out
Cost
GBP 0.00
779 19:55:00
Royal Mysore Tandoori · City Centre
GB · store b3a5c5c2 · order 48842140 · Deliveroo
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store b3a5c5c2)
Logistics ticket to Deliveroo support and an FYI to Royal Mysore Tandoori – Dark Spoon City Centre are in the outbox.
 T1 done 33.60
776 19:49:00
Bottega Firenze · Wembley
GB · store dd9858f6
 overloaded_branch
PUT /stores/dd9858f6/working-mode busyUntil=21:04
Store dd9858f6: 2 channel(s) busy until 21:04.
 T0 done 57.35
765 19:33:30
Bottega Firenze · Wembley
GB · store dd9858f6
 overloaded_branch
PUT /stores/dd9858f6/working-mode busyUntil=20:48
Store dd9858f6: 2 channel(s) busy until 20:48.
 T0 done 57.35
764 19:32:00
Forno Genova Express · Kilburn
GB · store cc815762
 pos_link_down
internal: POS relay re-send ×1 store=cc815762 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store cc815762.
 T0 done 8.10
762 19:28:00
Thrive Eats · Greenwich
GB · store fdcbfebc
 offline_printer
internal: outbox draft (whatsapp to store fdcbfebc)
whatsapp draft for Thrive Eats – KitchenBox Greenwich is in the outbox.
 T1 done 0.00
761 19:27:00
Brew Theory Roasters · Salford Quays
GB · store 0b986efc · Square Thu (757 days ago)
 pos_token_expiring
POST /integrations/2760/token/refresh
Square token renewed until Sun 20:56 (in 30 days).
 T0 done 24.63
759 19:17:00
Saucy Smashery Kitchen · Soho
GB · store c9edbb30
 menu_drift
POST /updateitemavailability store=c9edbb30 item=20761 available=false
Item 20761 hidden on 3 channel(s) at store c9edbb30.
 T0 done 19.50
757 19:05:30
Wholesome Fuel · Jewellery Quarter
GB · store 75542bf8 · Lightspeed 5.15.0
 pos_token_expiring
POST /integrations/11241/token/refresh
Lightspeed token renewed until Sun 20:35 (in 30 days).
 T0 done 46.55
755 18:58:30
Forno Genova Express · Kilburn
GB · store cc815762 · Zonal iServe 6.5
 pos_token_expiring
POST /integrations/14724/token/refresh
Zonal token renewed until Sun 20:28 (in 30 days).
 T0 done 75.52
752 18:53:30
Dirty Burger Co. · City Centre
GB · store 8e692cd8 · Oracle Simphony 19.5.1
 pos_token_expiring
POST /integrations/4150/token/refresh
Oracle token renewed until Sun 20:23 (in 30 days).
 T0 done 41.98

Back office today

10 entries daily checks (overdue invoices, churn risk, acceptance risk): their own schedule and budget, never in the dinner feed
#BSTStore / subjectKindAction and what happenedTierStatus At stake, GBP
756 19:00:00
Vital Bowls · Small Heath
GB · store 534b78c7
 acceptance_risk
internal: outbox draft (support ticket + flag, store 534b78c7)
Ticket draft and acceptance flag for Vital Bowls – Kitch One Small Heath.
 T1 done 108.00
742 12:00:00
Bottega Firenze · Moseley
GB · store 67b27a66
 acceptance_risk
internal: outbox draft (support ticket + flag, store 67b27a66)
Ticket draft and acceptance flag for Bottega Firenze – Moseley.
 T1 done 339.04
741 12:00:00
Osteria del Faro Kitchen · Battersea
GB · store 761a63c6
 acceptance_risk
internal: outbox draft (support ticket + flag, store 761a63c6)
Ticket draft and acceptance flag for Osteria del Faro Kitchen – Battersea.
 T1 done 126.70
739 09:00:00
Vital Eats · Moseley
GB · store 2eb397bc
 acceptance_risk
internal: outbox draft (support ticket + flag, store 2eb397bc)
Ticket draft and acceptance flag for Vital Eats – Moseley.
 T1 done 232.29
735 07:00:00
Big Bird Chick · Northern Quarter
GB · store 6655e74c
 churn_risk
internal: flag (churn risk, merchant 1826)
Big Bird Chick flagged for churn_risk.
 T1 done 635.98
731 07:00:00
Halab Kitchen · Peckham
GB · store dec5251a
 churn_risk
internal: flag (churn risk, merchant 329)
Halab Kitchen flagged for churn_risk.
 T1 done 836.71
727 07:00:00
Big Bird Fry · Clapham
GB · store fe4a58a3
 churn_risk
internal: flag (churn risk, merchant 1546)
Big Bird Fry flagged for churn_risk.
 T1 done 2,757.50
726 07:00:00
Karam Kitchen · Greenwich
GB · store e4d0faa9
 churn_risk
internal: flag (churn risk, merchant 781)
Karam Kitchen flagged for churn_risk.
 T1 done 1,014.94
725 07:00:00
Al Marjan Broasted · Kensington
GB · store d044e4d1
 churn_risk
internal: flag (churn risk, merchant 582)
Al Marjan Broasted flagged for churn_risk.
 T1 done 2,486.84
720 00:00:00
Dirty Burger Co. House · Selly Oak
GB · store c96b7087
 acceptance_risk
internal: outbox draft (support ticket + flag, store c96b7087)
Ticket draft and acceptance flag for Dirty Burger Co. House – Selly Oak.
 T1 done 89.99