Synthetic data, shaped after a European delivery-integration platform, with a UAE arm Canon Ops
World clock Fri 23:00:00 CEST paused · 20×

Tonight · Friday · dinner shift 19:00-23:00 CEST

11 incidents: 10 handled without a person (2 of them are drafts a person still sends), 1 sent to a person, 0 declined.

playback
23:00:00 · 100% of shift
All markets · EUR Belgium · EURUK · GBPSpain · EURUAE · AED
Incidents11
Handled without a person102 of them are drafts a person still sends
Sent to a person11 still waiting
Declined0
Orders affected12EUR 307.15 at stake
Model cost tonightEUR 0.0011 incidents

Handover

what the next shift should read
  • 22:50 Calorie Bowls · Chamartín: PUT /stores/b2b34fe2/status offline waits for a person, EUR 50.16 at stake (projected if nothing is done: 1.9 orders an hour on Glovo at this store). Why not automatic: set_store_status is tier 2 (ask first) in the policy.
  • 22:55 Double Burger Co. · Poblenou: 3 orders affected, EUR 55.02 at stake (3 kitchen tickets failed to print). Handled without a person: KDS reroute (backup printer, store dad20c51).

Every decision tonight, newest first

20 ledger entries Open in the ledger
#CESTStore / subjectKindAction and what happenedTierStatus At stake, EUR
923 22:55:30
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
1 ticket(s) printed on the backup printer at store dad20c51.
 T0 done 55.02
922 22:55:00
Casa Manolo · Arganzuela
ES · store 3bd16446 · order 48861114 · Glovo
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store 3bd16446)
Logistics ticket to Glovo support and an FYI to Casa Manolo – Arganzuela are in the outbox.
 T1 done 64.30
915 22:50:00
Calorie Bowls · Chamartín
ES · store b2b34fe2
 overloaded_branch
PUT /stores/b2b34fe2/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 waiting 50.16

What it saw

Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)

area
Chamartín
branch
Calorie Bowls – Chamartín
store
b2b34fe2
capacity per 15min
8
channel ids
3: 7, 4, 2
currency
EUR
feed
service
load ratio
2.5
merchant id
681
oldest open since
Fri 22:24:58
open orders
20
orders at stake
1.9
recent prep ratio
1.67
recent ready orders
2

Decision

Definition
overloaded_branch v1
Incident
inc_84a107f4ef4d
Worker proposed
Open orders are 2.5× capacity; busy mode is not enough, a person should decide on going offline.
Controller
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides.
  • authority
  • conditions

Action

PUT /stores/b2b34fe2/status offline
T2 waiting EUR 50.16 at stake, projected if nothing is done: 1.9 orders an hour on Glovo at this store

Waiting for a person: decide in the queue

Model
rules
Tokens
0 in · 0 out
Cost
EUR 0.00
900 22:40:00
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
1 ticket(s) printed on the backup printer at store dad20c51.
 T0 done 36.68
895 22:34:30
Calorie Bowls · Chamartín
ES · store b2b34fe2
 overloaded_branch
PUT /stores/b2b34fe2/working-mode busyUntil=22:49
Store b2b34fe2: 2 channel(s) busy until 22:49.
 T0 done 50.16
886 22:27:00
Pizzeria Amalfi & Co. · Ciudad Lineal
ES · store ce31e226 · Revo XEF 5.6.1
 pos_token_expiring
POST /integrations/13480/token/refresh
Revo token renewed until Sun 22:56 (in 30 days).
 T0 done 44.12
878 22:24:30
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
No change: no failed tickets at store dad20c51 in the last 2 hours.
 T0 done 18.34
871 22:17:30
Taberna Salamanca · Cabanyal
ES · store 0ab2d015 · order 48856624 · Glovo
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store 0ab2d015)
Logistics ticket to Glovo support and an FYI to Taberna Salamanca – Cabanyal are in the outbox.
 T1 done 42.60
859 22:09:00
Alba's Pizzeria Kitchen · Sol
ES · store 19aa14ba
 overloaded_branch
PUT /stores/19aa14ba/working-mode busyUntil=22:24
Store 19aa14ba: 2 channel(s) busy until 22:24.
 T0 done 43.29
858 22:09:00
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
No change: no failed tickets at store dad20c51 in the last 2 hours.
 T0 done 18.34
842 21:53:30
Alba's Pizzeria Kitchen · Sol
ES · store 19aa14ba
 overloaded_branch
PUT /stores/19aa14ba/working-mode busyUntil=22:08
Store 19aa14ba: 2 channel(s) busy until 22:08.
 T0 done 43.29
841 21:53:30
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
No change: no failed tickets at store dad20c51 in the last 2 hours.
 T0 done 18.34
824 21:38:00
Alba's Pizzeria Kitchen · Sol
ES · store 19aa14ba
 overloaded_branch
PUT /stores/19aa14ba/working-mode busyUntil=21:53
Store 19aa14ba: 2 channel(s) busy until 21:53.
 T0 done 43.29
822 21:38:00
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
1 ticket(s) printed on the backup printer at store dad20c51.
 T0 done 18.34
808 21:22:30
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
No change: no failed tickets at store dad20c51 in the last 2 hours.
 T0 done 0.00
802 21:17:30
Bar Argüelles · Gràcia
ES · store 8303c5dc
 overloaded_branch
PUT /stores/8303c5dc/working-mode busyUntil=21:32
Store 8303c5dc: 3 channel(s) busy until 21:32.
 T0 done 62.68
788 21:07:00
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
No change: no failed tickets at store dad20c51 in the last 2 hours.
 T0 done 0.00
785 21:02:00
Bar Argüelles · Gràcia
ES · store 8303c5dc
 overloaded_branch
PUT /stores/8303c5dc/working-mode busyUntil=21:17
Store 8303c5dc: 3 channel(s) busy until 21:17.
 T0 done 62.68
777 20:51:30
Double Burger Co. · Poblenou
ES · store dad20c51
 offline_printer
internal: KDS reroute (backup printer, store dad20c51)
No change: no failed tickets at store dad20c51 in the last 2 hours.
 T0 done 0.00
774 20:46:30
Bar Argüelles · Gràcia
ES · store 8303c5dc
 overloaded_branch
PUT /stores/8303c5dc/working-mode busyUntil=21:01
Store 8303c5dc: 3 channel(s) busy until 21:01.
 T0 done 62.68

Back office today

10 entries daily checks (overdue invoices, churn risk, acceptance risk): their own schedule and budget, never in the dinner feed
#CESTStore / subjectKindAction and what happenedTierStatus At stake, EUR
745 14:00:00
Taberna Tetuán · Arganzuela
ES · store 1b6c09ed
 acceptance_risk
internal: outbox draft (support ticket + flag, store 1b6c09ed)
Ticket draft and acceptance flag for Taberna Tetuán – Arganzuela.
 T1 done 113.73
738 08:00:00
Juicy Stack · El Raval
ES · store 6289c7b0
 churn_risk
internal: flag (churn risk, merchant 844)
Juicy Stack flagged for churn_risk.
 T1 done 1,507.05
737 08:00:00
Forno Amalfi Corner · Gràcia
ES · store b79aec2c
 churn_risk
internal: flag (churn risk, merchant 1474)
Forno Amalfi Corner flagged for churn_risk.
 T1 done 2,397.00
736 08:00:00
Black Shack · Poblenou
ES · store 02ed1059
 churn_risk
internal: flag (churn risk, merchant 839)
Black Shack flagged for churn_risk.
 T1 done 1,328.72
729 08:00:00
Nonna Paolo · Patraix
ES · store a3f0e6c0
 churn_risk
internal: flag (churn risk, merchant 587)
Nonna Paolo flagged for churn_risk.
 T1 done 581.15
724 08:00:00
Forno Verona · Sarrià
ES · store 511883ac
 churn_risk
internal: flag (churn risk, merchant 922)
Forno Verona flagged for churn_risk.
 T1 done 13,022.57
721 02:00:00
Taberna Argüelles · Poblenou
ES · store 444d31fa
 acceptance_risk
internal: outbox draft (support ticket + flag, store 444d31fa)
Ticket draft and acceptance flag for Taberna Argüelles – Poblenou.
 T1 done 300.81
718 01:00:00
Mesón La Paloma Kitchen · Puente de Vallecas
ES · store a4014f6a
 acceptance_risk
internal: outbox draft (support ticket + flag, store a4014f6a)
Ticket draft and acceptance flag for Mesón La Paloma Kitchen – Puente de Vallecas.
 T1 done 327.12
716 01:00:00
Trattoria Chiara House · Gràcia
ES · store c2715930
 acceptance_risk
internal: outbox draft (support ticket + flag, store c2715930)
Ticket draft and acceptance flag for Trattoria Chiara House – KitchenBox Gràcia.
 T1 done 151.02
715 01:00:00
Tasca del Sol Corner · Gràcia
ES · store 00d844a1
 acceptance_risk
internal: outbox draft (support ticket + flag, store 00d844a1)
Ticket draft and acceptance flag for Tasca del Sol Corner – Gràcia.
 T1 done 1,412.29