Synthetic data, shaped after a European delivery-integration platform, with a UAE arm Canon Ops
World clock Fri 23:00:00 CEST paused · 20×

Tonight · Friday · dinner shift 19:00-23:00 CEST

48 incidents: 36 handled without a person (3 of them are drafts a person still sends), 12 sent to a person (6 still waiting), 0 declined.

playback
23:00:00 · 100% of shift
All markets · EUR Belgium · EURUK · GBPSpain · EURUAE · AED
Incidents48
Handled without a person363 of them are drafts a person still sends
Sent to a person126 still waiting
Declined0
Orders affected102EUR 2,769.78 at stake
Model cost tonightEUR 0.0048 incidents

Handover

what the next shift should read
  • 22:40 Lean Theory · Antwerpen-Noord: POS relay re-send uniqueorderid=1814016699 order=48866069 (retry 1/3) waits for a person, EUR 40.50 at stake (2 orders waiting for the till). Why not automatic: repush_order already ran 3 of 3 times at store 2434186d in the last hour.
  • 22:46 Lean Theory · Antwerpen-Noord: POS relay re-send uniqueorderid=NF4XRVV1ZJ order=48866849 (retry 1/3) waits for a person, EUR 70.40 at stake (3 orders waiting for the till). Why not automatic: repush_order already ran 3 of 3 times at store 2434186d in the last hour.
  • 22:51 Lean Theory · Antwerpen-Noord: POS relay re-send uniqueorderid=640527662 order=48867518 (retry 1/3) waits for a person, EUR 99.60 at stake (4 orders waiting for the till). Why not automatic: repush_order already ran 3 of 3 times at store 2434186d in the last hour.
  • 22:53 Lean Theory · Antwerpen-Noord: POS relay re-send uniqueorderid=650889993 order=48867777 (retry 1/3) waits for a person, EUR 109.50 at stake (5 orders waiting for the till). Why not automatic: repush_order already ran 3 of 3 times at store 2434186d in the last hour.
  • 22:58 Lean Theory · Antwerpen-Noord: 8 orders affected, EUR 225.90 at stake (8 of 8 orders failed in the last hour). Waiting for a person: PUT /stores/2434186d/status offline.
  • 22:58 Lean Theory · Antwerpen-Noord: PUT /stores/2434186d/status offline waits for a person, EUR 225.90 at stake (8 of 8 orders failed in the last hour). Why not automatic: set_store_status is tier 2 (ask first) in the policy.
  • 22:24 1 more tier-2 proposals are waiting in the queue.

Every decision tonight, newest first

63 ledger entries Open in the ledger
#CESTStore / subjectKindAction and what happenedTierStatus At stake, EUR
927 22:58:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3
 failing_integration
PUT /stores/2434186d/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 waiting 225.90
924 22:56:30
Hustle Burgers · Zurenborg
BE · store 0622f3ba
 pos_link_down
internal: POS relay re-send ×1 store=0622f3ba (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 0622f3ba.
 T0 done 25.20
921 22:53:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · order 48867777 · Own website/app
 stuck_order
internal: POS relay re-send uniqueorderid=650889993 order=48867777 (retry 1/3)
A person decides, because repush_order already ran 3 of 3 times at store 2434186d in the last hour · on-call notified (draft)
 T2 waiting 109.50
920 22:53:30
Rusty Lab · Schaerbeek
BE · store a9d1cd79
 overloaded_branch
PUT /stores/a9d1cd79/working-mode busyUntil=23:08
Store a9d1cd79: 1 channel(s) busy until 23:08.
 T0 done 39.14
916 22:51:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d · order 48867518 · Own website/app
 stuck_order
internal: POS relay re-send uniqueorderid=640527662 order=48867518 (retry 1/3)
A person decides, because repush_order already ran 3 of 3 times at store 2434186d in the last hour · on-call notified (draft)
 T2 waiting 99.60

What it saw

A person decides, because repush_order already ran 3 of 3 times at store 2434186d in the last hour · on-call notified (draft)

accepted at
Fri 22:49:14
POS refused or expired the token (last auth event)
False
expiry date on file
Tue 20:26:19 (in 60 days)
store
2434186d
channel
Own website/app
channel id
5
currency
EUR
failed attempts
3
feed
service
integration id
4323
integration status
active
last auth event
token_refreshed
last auth event at
Fri 21:07:30
last failed at
Fri 22:50:45

Decision

Definition
stuck_order v2
Incident
inc_4c305d7b990b
Worker proposed
Order 48867518 was accepted but never reached the POS; re-send it.
Controller
A person decides, because repush_order already ran 3 of 3 times at store 2434186d in the last hour
  • authority
  • budget

Action

internal: POS relay re-send uniqueorderid=640527662 order=48867518 (retry 1/3)
T2 waiting EUR 99.60 at stake, 4 orders waiting for the till

Waiting for a person: decide in the queue

Model
rules
Tokens
0 in · 0 out
Cost
EUR 0.00
913 22:47:30
Broast Al Bustan · Ixelles
BE · store 2985c08e
 offline_printer
internal: KDS reroute (backup printer, store 2985c08e)
1 ticket(s) printed on the backup printer at store 2985c08e.
 T0 done 15.25
912 22:46:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · order 48866849 · Other marketplace
 stuck_order
internal: POS relay re-send uniqueorderid=NF4XRVV1ZJ order=48866849 (retry 1/3)
A person decides, because repush_order already ran 3 of 3 times at store 2434186d in the last hour · on-call notified (draft)
 T2 waiting 70.40
906 22:43:30
Hustle Burgers · Zurenborg
BE · store 0622f3ba · on #771
 pos_link_down
internal: outbox draft (escalation to Oracle)
the partner has to fix this; escalation sent [scripted ops responses (synthetic)]
 T2 approved 20.70
905 22:43:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3 · on #894
 failing_integration
PUT /stores/2434186d/status offline
commercial call; menu fix is cheaper [scripted ops responses (synthetic)]
 T2 rejected 225.90
903 22:41:00
Hustle Burgers · Zurenborg
BE · store 0622f3ba
 pos_link_down
internal: POS relay re-send ×1 store=0622f3ba (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 0622f3ba.
 T0 done 2.70
901 22:40:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d · order 48866069 · Deliveroo
 stuck_order
internal: POS relay re-send uniqueorderid=1814016699 order=48866069 (retry 1/3)
A person decides, because repush_order already ran 3 of 3 times at store 2434186d in the last hour · on-call notified (draft)
 T2 waiting 40.50
898 22:38:00
Rusty Lab · Schaerbeek
BE · store a9d1cd79
 overloaded_branch
PUT /stores/a9d1cd79/working-mode busyUntil=22:53
Store a9d1cd79: 1 channel(s) busy until 22:53.
 T0 done 39.14
894 22:34:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3
 failing_integration
PUT /stores/2434186d/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 decided 225.90
892 22:32:00
Broast Al Bustan · Ixelles
BE · store 2985c08e
 offline_printer
internal: KDS reroute (backup printer, store 2985c08e)
No change: no failed tickets at store 2985c08e in the last 2 hours.
 T0 done 0.00
890 22:32:00
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216 · Tiller 4.22.3 · on #881
 failing_integration
PUT /stores/4710f216/status offline
commercial call; menu fix is cheaper [scripted ops responses (synthetic)]
 T2 rejected 88.31
887 22:29:30
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216 · order 48864685 · Other marketplace
 stuck_order
internal: POS relay re-send uniqueorderid=NF4XRLNR7N order=48864685 (retry 1/3)
Order 48864685 re-sent to the POS (try 1).
 T0 done 48.20
884 22:26:30
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216 · order 48864199 · Deliveroo
 stuck_order
internal: POS relay re-send uniqueorderid=1723749929 order=48864199 (retry 1/3)
Order 48864199 re-sent to the POS (try 1).
 T0 done 7.80
883 22:26:00
Pasta Amalfi · Kouter
BE · store 02095e29 · order 48857372 · Other marketplace
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store 02095e29)
Logistics ticket to Other marketplace support and an FYI to Pasta Amalfi – Kouter are in the outbox.
 T1 done 42.50
881 22:25:00
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216 · Tiller 4.22.3
 failing_integration
PUT /stores/4710f216/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 decided 88.31
879 22:24:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · order 48863966 · Deliveroo
 stuck_order
internal: POS relay re-send uniqueorderid=1712502786 order=48863966 (retry 1/3)
A person decides, because repush_order already ran 3 of 3 times at store 2434186d in the last hour · on-call notified (draft)
 T2 waiting 16.10
874 22:20:30
Hustle Burgers · Zurenborg
BE · store 0622f3ba
 pos_link_down
internal: POS relay re-send ×1 store=0622f3ba (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 0622f3ba.
 T0 done 58.90
872 22:18:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3 · on #864
 failing_integration
PUT /stores/2434186d/status offline
commercial call; menu fix is cheaper [scripted ops responses (synthetic)]
 T2 rejected 225.90
870 22:16:30
Broast Al Bustan · Ixelles
BE · store 2985c08e
 offline_printer
internal: KDS reroute (backup printer, store 2985c08e)
No change: no failed tickets at store 2985c08e in the last 2 hours.
 T0 done 0.00
866 22:15:00
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216 · order 48862613 · Own website/app
 stuck_order
internal: POS relay re-send uniqueorderid=644283517 order=48862613 (retry 1/3)
Order 48862613 re-sent to the POS (try 1).
 T0 done 15.90
865 22:13:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d · order 48862262 · Deliveroo
 stuck_order
internal: POS relay re-send uniqueorderid=1630249002 order=48862262 (retry 1/3)
Order 48862262 re-sent to the POS (try 1).
 T0 done 29.80
864 22:12:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3
 failing_integration
PUT /stores/2434186d/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 decided 225.90
863 22:12:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d · order 48862251 · Own website/app
 stuck_order
internal: POS relay re-send uniqueorderid=629800259 order=48862251 (retry 1/3)
Order 48862251 re-sent to the POS (try 1).
 T0 done 41.70
862 22:11:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · order 48862063 · Deliveroo
 stuck_order
internal: POS relay re-send uniqueorderid=1620643073 order=48862063 (retry 1/3)
Order 48862063 re-sent to the POS (try 1).
 T0 done 87.00
855 22:03:30
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216
 pos_link_down
internal: POS relay re-send ×1 store=4710f216 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 4710f216.
 T0 done 38.80
850 22:00:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 26.10
849 21:57:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3 · on #839
 failing_integration
PUT /stores/2434186d/status offline
commercial call; menu fix is cheaper [scripted ops responses (synthetic)]
 T2 rejected 141.19
844 21:54:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 55.80
839 21:50:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3
 failing_integration
PUT /stores/2434186d/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 decided 141.19
838 21:49:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 58.50
833 21:45:30
Wild Shack · Meir
BE · store b1e92c92
 overloaded_branch
PUT /stores/b1e92c92/working-mode busyUntil=22:00
Store b1e92c92: 2 channel(s) busy until 22:00.
 T0 done 36.53
825 21:41:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 13.40
821 21:34:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3 · on #812
 failing_integration
PUT /stores/2434186d/status offline
commercial call; menu fix is cheaper [scripted ops responses (synthetic)]
 T2 rejected 84.71
818 21:32:30
Al Marjan Broasted · Borgerhout
BE · store 2d126a8a
 overloaded_branch
PUT /stores/2d126a8a/working-mode busyUntil=21:47
Store 2d126a8a: 4 channel(s) busy until 21:47.
 T0 done 47.08
815 21:30:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 12.80
814 21:30:00
Wild Shack · Meir
BE · store b1e92c92
 overloaded_branch
PUT /stores/b1e92c92/working-mode busyUntil=21:45
Store b1e92c92: 2 channel(s) busy until 21:45.
 T0 done 36.53
812 21:28:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3
 failing_integration
PUT /stores/2434186d/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 decided 84.71
806 21:21:30
Nori Express · Saint-Gilles
BE · store 4f47161f
 menu_drift
POST /updateitemavailability store=4f47161f item=12159 available=false
Item 12159 hidden on 3 channel(s) at store 4f47161f.
 T0 done 31.34
801 21:17:00
Al Marjan Broasted · Borgerhout
BE · store 2d126a8a
 overloaded_branch
PUT /stores/2d126a8a/working-mode busyUntil=21:32
Store 2d126a8a: 4 channel(s) busy until 21:32.
 T0 done 47.08
798 21:15:30
Smash Stack · Woluwe-Saint-Lambert
BE · store 1d239cc5 · order 48844312 · Other marketplace
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store 1d239cc5)
Logistics ticket to Other marketplace support and an FYI to Smash Stack – Woluwe-Saint-Lambert 3 are in the outbox.
 T1 done 15.00
797 21:14:30
Wild Shack · Meir
BE · store b1e92c92
 overloaded_branch
PUT /stores/b1e92c92/working-mode busyUntil=21:29
Store b1e92c92: 2 channel(s) busy until 21:29.
 T0 done 36.53
795 21:12:00
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216
 pos_link_down
internal: POS relay re-send ×1 store=4710f216 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 4710f216.
 T0 done 15.10
794 21:12:00
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216
 pos_link_down
POST /integrations/13050/token/refresh
Tiller token renewed until Tue 20:36 (in 60 days).
 T0 done 15.10
790 21:07:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 38.60
789 21:07:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
POST /integrations/4323/token/refresh
Lightspeed token renewed until Tue 20:26 (in 60 days).
 T0 done 38.60
784 21:01:30
Al Marjan Broasted · Borgerhout
BE · store 2d126a8a
 overloaded_branch
PUT /stores/2d126a8a/working-mode busyUntil=21:16
Store 2d126a8a: 4 channel(s) busy until 21:16.
 T0 done 47.08
781 20:56:00
New Kozhikode Rasoi · Kouter
BE · store d5e5c698
 overloaded_branch
PUT /stores/d5e5c698/working-mode busyUntil=21:11
Store d5e5c698: 2 channel(s) busy until 21:11.
 T0 done 26.91
778 20:55:00
Hustle Burgers · Zurenborg
BE · store 0622f3ba
 pos_link_down
internal: POS relay re-send ×1 store=0622f3ba (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 0622f3ba.
 T0 done 69.90
772 20:43:30
Hustle Burgers · Zurenborg
BE · store 0622f3ba
 pos_link_down
internal: POS relay re-send ×1 store=0622f3ba (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 0622f3ba.
 T0 done 20.70
771 20:43:30
Hustle Burgers · Zurenborg
BE · store 0622f3ba
 pos_link_down
internal: outbox draft (escalation to Oracle)
Needs a person: open_partner_escalation with Oracle needs a person (policy: ask first). · on-call notified (draft)
 T2 decided 20.70
770 20:42:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 20.00
769 20:40:30
New Kozhikode Rasoi · Kouter
BE · store d5e5c698
 overloaded_branch
PUT /stores/d5e5c698/working-mode busyUntil=20:55
Store d5e5c698: 2 channel(s) busy until 20:55.
 T0 done 26.91
767 20:38:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3
 failing_integration
internal: outbox draft (whatsapp to store 2434186d)
whatsapp draft for Lean Theory – Antwerpen-Noord is in the outbox.
 T1 done 84.71
766 20:37:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 62.80
763 20:30:00
Lean Theory · Antwerpen-Noord
BE · store 2434186d
 pos_link_down
internal: POS relay re-send ×1 store=2434186d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2434186d.
 T0 done 34.80
760 20:25:00
New Kozhikode Rasoi · Kouter
BE · store d5e5c698
 overloaded_branch
PUT /stores/d5e5c698/working-mode busyUntil=20:40
Store d5e5c698: 2 channel(s) busy until 20:40.
 T0 done 26.91
758 20:07:00
Hong Kong Wok · Woluwe-Saint-Lambert
BE · store 4710f216 · Tiller 4.22.3
 pos_token_expiring
POST /integrations/13050/token/refresh
Tiller token renewed until Sun 20:36 (in 30 days).
 T0 done 172.72
754 19:57:00
Hustle Burgers · Zurenborg
BE · store 0622f3ba · Oracle Simphony 19.3.4
 pos_token_expiring
POST /integrations/11100/token/refresh
Oracle token renewed until Sun 20:26 (in 30 days).
 T0 done 51.83
753 19:56:30
Lean Theory · Antwerpen-Noord
BE · store 2434186d · Lightspeed 5.14.3
 pos_token_expiring
POST /integrations/4323/token/refresh
Lightspeed token renewed until Sun 20:26 (in 30 days).
 T0 done 109.49

Back office today

7 entries daily checks (overdue invoices, churn risk, acceptance risk): their own schedule and budget, never in the dinner feed
#CESTStore / subjectKindAction and what happenedTierStatus At stake, EUR
750 18:00:00
Pure Plate · Linkeroever
BE · store 8835b4ab
 acceptance_risk
internal: outbox draft (support ticket + flag, store 8835b4ab)
Ticket draft and acceptance flag for Pure Plate – Linkeroever.
 T1 done 230.13
740 11:00:00
Osaka House · Overpoort
BE · store 26d80234
 acceptance_risk
internal: outbox draft (support ticket + flag, store 26d80234)
Ticket draft and acceptance flag for Osaka House – Ghost Lane Overpoort.
 T1 done 96.78
734 08:00:00
Bottega Milano · Sainte-Catherine
BE · store 237c62fd
 churn_risk
internal: flag (churn risk, merchant 586)
Bottega Milano flagged for churn_risk.
 T1 done 1,932.28
732 08:00:00
Pasta Amalfi · Molenbeek
BE · store 98f296ed
 churn_risk
internal: flag (churn risk, merchant 270)
Pasta Amalfi flagged for churn_risk.
 T1 done 4,919.67
730 08:00:00
Red Lantern Noodle Bar · Etterbeek
BE · store 485041ae
 churn_risk
internal: flag (churn risk, merchant 1193)
Red Lantern Noodle Bar flagged for churn_risk.
 T1 done 1,263.62
728 08:00:00
Pasta Modena Express · Kouter
BE · store 390c0267
 churn_risk
internal: flag (churn risk, merchant 1771)
Pasta Modena Express flagged for churn_risk.
 T1 done 11,507.86
717 01:00:00
Jade House · Schaerbeek
BE · store 3c0e4d19
 acceptance_risk
internal: outbox draft (support ticket + flag, store 3c0e4d19)
Ticket draft and acceptance flag for Jade House – Schaerbeek.
 T1 done 213.14